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Job overview

An exciting opportunity has arisen within the Allergy and Clinical Immunology team for an Admin Assistant. We are seeking a proactive and organised individual to provide comprehensive support to the wider administration team.

Main duties of the job

The post holder will provide administration support to the Secretarial team and Patient Pathway Coordination within the Allergy and Clinical Immunology Service, to provide efficient and effective day to day running of the service.

The post holder will also provide support to other specialties within the wider cluster and the Medicine Division as and when required.

The post holder will be required to prove speed, whilst maintaining accuracy in detail, ensuring appropriate document layout and often proof reading content to ensure clear and profession dissemination of information.

The post holder will be required to work with the Patient Pathway Coordinator in contacting pre-identified patients to offer short notice cancellations for available appointments.

The post holder will be required to plan, book and schedule outpatient appointments, with the guidance and support of the Patient Pathway Coordinator to ensure both Trust and National Targets are met.

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead.  We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed job description and main responsibilities

Please see attached job description for a comprehensive overview of the duties and responsibilities associated with this role.

Person specification

Education/Training/Qualifications

Essential criteria

• Good educational standard of at least GCSE (or equivalent) in English
• Good working knowledge of Microsoft packages
• Good interpersonal skills, including telephone manner

Work Experience

Essential criteria

• Demonstrable customer service experience

Desirable criteria

• Previous clerical experience
• Previous NHS experience
• Letter processing skills

Knowledge/Skills/Abilities

Essential criteria

• Excellent communication skills – the role demands good written and verbal English comprehension skills
• Demonstrate working to tight deadlines / under pressure
• Excellent organisational skills and attention to detail
• Understanding of confidentiality and data protection

Desirable criteria

• Knowledge of medical terminology

Personal Qualities/Special Circumstances

Essential criteria

• To be able to maintain good working relationships within own team and wider hospital staff groups / departments
• Professional, courteous and positive approach to work
• To have a very good time-keeping and attendance record

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes.  We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.  We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above.  These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.