Customer Experience Clerk IFF
Full time @Gates Corporation posted 19 hours ago in Customer Experience Clerk ShortlistJob Detail
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Job ID 40651
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Offered Salary 11800
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Career Level Others
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Experience 3 Years
Job Description
Essential Duties and Responsibilities
- Independently managing key customer accounts, utilizing customer portals to download/upload order information, product details, analyze data, and utilize open order reports to meet customer delivery requirements.
- Some daily activity could include managing incoming customer calls and emails regarding pricing and availability, Emergency Order entry, backorder Status, Tracking/Shipping information, freight forwarders and returns to achieve first call resolution goals.
- Initiating and expediting production for Gates products based on customer requirements.
- Providing Gates product information, competitive product interchanging, and product substitutions to customers.
- Utilizing our internal customer database to track customer cases.
- Supporting CX team in meeting monthly metrics.
Keys to Success
- Requires breadth and/or depth of skills in a range of processes, procedures and systems
- Requires in-depth knowledge of department processes and procedures
Supervisory Responsibilities
None
Requirements and Preferred Skills
- Self-starter with attention to detail and drive to ensure customer success through relentless follow-up.
- Decisiveness and willingness to take action based on individual customer issues.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Word, Excel, and ability work within database systems.
- up to 3Â years of relevant work experience, preferably with a focus on customer service in a fast-paced, dynamic environment
- Undergraduate Degree
- Experience building relationships with customers and collaborating with a team.
- Mandatory – fluency in English
